Clarion Housing Association have done it again, first trying to impose a service charge for a lift on a couple living in a bungalow and then failing to provide an emergency service to a vulnerable tenant when their toilet flush broke and threatened to overflow. I raised these points with their regional director and achieved a reduction in their service charges and a replacement cistern top which had been broken as the couple had to try and cope for several days until the flush was repaired. This continues to highlight what seem to be systematic shortcomings in Clarion’s housing services, and whilst when raised these are normally addressed, I am sure my postbag is just the tip of the iceberg in terms of what Clarion tenants have to go through to get a proper service. Get in touch if you have an issue.